Frequently Asked
Questions
1. Who is CEG Energy Options Inc.?
CEG Energy Options Inc. is an independent natural gas supplier
licensed in the provinces of British Columbia, Saskatchewan and
Alberta. Since 1987 CEG has been providing natural gas through
fixed price contracts to thousands of businesses and institutions.
Since May 1, 2007 CEG has also offered this option to residential
customers in BC.
2. With CUSTOMER CHOICE are there any physical
changes or extra costs required before I can purchase natural
gas from CEG?
No. You continue to receive natural gas through the pipelines
of Terasen, but you have a choice of who supplies the natural
gas commodity to Terasen's Midstream and Distribution systems.
There are no additional costs to enroll in the program with CEG.
3. Who do I call if I experience a gas leak
or disruption of service?
Terasen will continue to be responsible for repairs and maintenance.
The costs of these services are included in the rates charged
by Terasen for distributing the gas.
4. When did natural gas deregulation happen?
Since 1986, large commercial and industrial customers have had
the option to source natural gas from providers other than Terasen,
and small commercial customers have had retail choice since 2004.
This option has been available to residential customers since
May 2007.
5. Should I be worried about the security
of my gas supply?
No. Terasen will deliver gas to your business, even if your broker's
supply fails. CEG has never failed to deliver to customers in
our 20-year history.
6. How does the fixed price program work?
CEG enters into long-term fixed pricing arrangements with financial
institutions and others and purchases large quantities of natural
gas from Western Canadian gas producers. CEG arranges to deliver
that supply to Terasen for distribution to customers at a fixed
price for the selected term length.
7. When will my contract take effect?
In British Columbia, the effective date depends on the timing
of enrollment with Terasen. Commercial unbundling contracts take
effect quarterly - February, May, August, and November. For residential
customers, gas delivery will begin November 1, 2007 and monthly
thereafter.
8. How will I be billed under the CUSTOMER
CHOICE program?
Terasen will continue to bill you directly for commodity, transportation
and distribution costs. The difference is that Terasen will bill
you at your contracted CEG rate and CEG will be identified on
the bill as your commodity provider.
9. On which portion of my gas bill can savings
be achieved if I buy my natural gas from CEG?
Approximately 2/3 to 3/4 of your bill is the cost of the natural
gas. This is the portion in which there is potential for CEG to
save you money. The remainder of your bill covers regulated costs,
such as delivery and administration, and is regulated by the BC
Utilities Commission.
10. Who is eligible for CEG service?
All Industrial, Commercial, Institutional and Multi-unit residential
customers are eligible for CEG's gas supply plans. All residential
customers on the Terasen mainland system are eligible to sign
agreements beginning on May 1, 2007 with service beginning November
1, 2007.
11. What if I move to a new location after
I've signed a natural gas agreement with CEG Energy?
If you move to a location within Terasen's Mainland supply network,
you can take your agreement with you! If not, the agreement will
terminate without penalty on the date you move.
Click
here to go to Terasen's website for more information on CUSTOMER
CHOICE. Or click the Sign Up Now! button below to enroll
in CEG's 5 year fixed price natural gas supply program.
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