Frequently Asked
Questions
1. Who is CEG Energy Options Inc.?
CEG Energy Options Inc. is an independent natural gas supplier
licensed in the provinces of British Columbia, Saskatchewan and
Alberta. Since 1987 CEG has been providing natural gas through
fixed price contracts to thousands of businesses and institutions.
2. With Commercial Unbundling are there any
physical changes required before I can purchase natural gas from
CEG?
No. You continue to receive natural gas through the pipelines
of Terasen, but you have a choice of who supplies the natural
gas commodity to Terasen's Midstream and Distribution systems.
3. Who do I call if I experience a gas leak
or disruption of service?
Terasen will continue to be responsible for repairs and maintenance.
The costs of these services are included in the rates charged
by Terasen for distributing the gas.
4. When did natural gas deregulation happen?
Deregulation has been occurring in British Columbia since 1986.
Large commercial and Industrial customers have had the option
to source natural gas from providers other than Terasen for a
number of years, and small commercial customers have had retail
choice since 2004. This option will also be available to residential
customers beginning May 2007.
5. Should I be worried about the security
of my gas supply?
No. Terasen will deliver gas to your business, even if your broker's
supply fails. However, in some circumstances extra costs incurred
by Terasen may be charged to you. CEG has never failed to deliver
to customers.
6. How does the fixed price program work?
CEG enters into long-term fixed pricing arrangements with financial
institutions and others and purchases large quantities of natural
gas from Western Canadian gas producers. CEG arranges to deliver
that supply to Terasen for distribution to customers at a fixed
price for the selected term length.
7. When will my contract take effect?
In British Columbia, the effective date depends on the timing
of enrollment with Terasen. Commercial unbundling contracts take
effect quarterly - February, May, August, and November.
8. How will I be billed under the Commercial
Unbundling program?
Terasen will continue to bill you directly for commodity, transportation
and distribution costs. The difference is that Terasen will bill
you at your contracted CEG rate and CEG will be identified on
the bill as your commodity provider.
9. How will I be billed on a Terasen Transportation
Rate, if CEG is my commodity provider.
In British Columbia you will receive an invoice from CEG for the
gas commodity. You will still receive a bill from Terasen for
the transportation of the gas.
10. On which portion of my gas bill can savings
be achieved if I buy my natural gas from CEG?
Approximately 2/3 to 3/4 of your bill is the cost of the natural
gas. This is the portion in which there is potential for CEG to
save you money. The remainder of your bill covers regulated costs,
such as delivery and administration, and is regulated by the BC
Utilities Commission.
11. Who is eligible for CEG service?
All Industrial, Commercial, Institutional and Multi-unit residential
customers are eligible for CEG's gas supply plans. The remaining
Residential customer class will be open for competition beginning
May 1, 2007 for gas flow beginning November 1, 2007. Visit the
CEG
British Columbia Residential website for more information
on residential service.
.: Read
case studies of our customers
.: Get in touch
with a CEG representative
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