Frequently Asked
Questions
1. Who is CEG Energy Options Inc.?
CEG Energy Options Inc. is an independent natural gas supplier
licensed in the provinces of Alberta, Saskatchewan, and British
Columbia. Since 1987 CEG has been providing natural gas through
fixed price contracts to thousands of businesses and institutions.
2.With a CEG Gas Supply Contract, do
I still get the Government rebate?
Yes. All consumers continue to be eligible to receive the temporary
government rebates while having true price protection in the long
run.
3. Are any physical changes required
before I can purchase natural gas from CEG?
No. You continue to receive natural gas through the pipelines
of your utility, but you have a choice of who supplies the natural
gas commodity to the utility's distribution system.
4. Who do I call if I experience a gas
leak or disruption of service?
Your utility will continue to be responsible for repairs and maintenance.
The costs of these services are included in the rates charged
by the utility for distributing the gas.
5. When did natural gas deregulation
happen?
In 1996, the Alberta Government deregulated the retail natural
gas industry.
6. Should I be worried about the security
of my gas supply?
No. Your utility will deliver gas to your business, even if your
broker's supply fails. However, any extra costs incurred by your
utility may be charged to you. CEG has never failed to deliver
to customers.
7. How does the fixed price program
work?
CEG enters into long-term fixed pricing arrangements with financial
institutions and others and purchases large quantities of natural
gas from Western Canadian gas producers. CEG arranges to deliver
that supply to your utility for distribution to customers at a
fixed price for the length of the selected term.
8. When will my contract take effect?
In Alberta, the effective date will depend on the timing of enrollment
with the utility - usually within 60 days of signing an agreement.
9. How can I tell if the program has
started?
Your monthly gas bill will be from CEG. Click
here to see a sample invoice.
10. Are there any other charges?
No. The charges for gas delivery are the same regardless of who
supplies
the gas commodity.
11. On which portion of my gas bill
can savings be achieved if I buy my natural gas from CEG?
Approximately 2/3 to 3/4 of your bill is the cost of the natural
gas. This is the portion in which there is potential for CEG to
save you money. The remainder of your bill covers regulated costs,
such as delivery and administration, and is regulated by the Alberta
Energy and Utilities Board.
12. Who is eligible for CEG service?
All commercial, institutional and multi-unit residential customers
are eligible for CEG's gas supply plans.
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